Last updated: August 2025
At Nash Kelly Travel, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy outlines how we collect, use, store, and protect your personal information.
1. What information we collect
We may collect the following types of personal information:
- Name, address, phone number, and email
- Passport and visa information
- Travel preferences and history
- Dietary, medical or mobility requirements (if necessary for your travel experience)
- Payment information (handled securely)
- Communications with us (emails, phone calls, forms)
2. How we collect your information
We collect personal information when you:
- Make an enquiry or booking through our website, email or phone
- Sign up for our newsletters or promotional material
- Interact with us on social media or in person
- Provide feedback or participate in surveys
- Engage in travel experiences we organise on your behalf
We may also receive information from third-party providers (e.g., hotels, airlines, travel agents) in relation to your travel arrangements.
3. Why we collect your information
We use your information to:
- Deliver personalised and seamless travel experiences
- Communicate with you about your itinerary, changes, or updates
- Improve our services and tailor future offerings
- Send marketing communications (only with your consent)
4. Sharing your information
We only share your personal information when it is necessary to do so, such as:
- With service providers like hotels, guides, transport operators or insurance companies
- With regulatory bodies or authorities if required by law
- With trusted partners under confidentiality agreements for the purpose of fulfilling our services
We never sell your personal information.
5. Storing and protecting your information
We take reasonable steps to:
- Store your data securely (using password protection, encryption and restricted access)
- Prevent loss, misuse, unauthorised access or disclosure
6. Accessing and correcting your information
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccuracies
To do so, please contact us using the details below.
7. Cookies and website analytics
Our website may use cookies to enhance your browsing experience and collect anonymous data about site usage. You can manage your cookie preferences through your browser settings.
8. Marketing communications
If you opt in to receive updates or promotions, we may send you marketing emails. You can unsubscribe at any time using the link provided in our communications or by contacting us directly.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update.
10. Contact us
If you have any questions or concerns about this policy or your personal data, please contact us: